Network Engineer II

Job Title: Network Engineer II (2015)
Reports to: Executive Vice President
FLSA Status: Non exempt
Position Summary:
The Network Engineer II level outlines the responsibilities for an intermediate to senior level Network Engineer position. The Network Engineer II analyzes, tests, troubleshoots, and evaluates network systems (LAN,WAN), desktop and server hardware, and software related to company functions.  The Network Engineer II performs network maintenance to ensure networks operate correctly with minimal interruption. The Network Engineer II is responsible for installing and maintaining network communication equipment and software necessary for terminals, workstations, personal computers, and servers to effectively communicate over a computer network. Accountable for performing job responsibilities safely and with quality and on-time delivery services.  

Position Responsibilities:

  • Analyzes network data to determine network usage, disk space availability, or server function
  • Configures security settings or access permissions for groups or individuals
  • Configures wide area network (WAN) or local area network (LAN) routers or related equipment
  • Configures and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment in a Windows and Mac-based infrastructure
  • Evaluates local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
  • Identifies the causes of hardware, software and networking problems, using diagnostic testing software and equipment
  • Installs and configure wireless networking equipment
  • Installs new hardware or software systems or components, ensuring integration with existing network systems
  • Works with Apple, Linux and UNIX computers in a functional capacity; and is familiar with the networking in a mixed environment.
  • Installs or repair network cables, including fiber optic cables
  • Performs routine maintenance or standard repairs to networking components or equipment
  • Tests computer software or hardware, using standard diagnostic testing equipment and procedures
  • Troubleshoots hardware, software and network or connectivity problems for users or user groups
  • Analyzes and reports computer network security breaches or attempted breaches
  • Back-ups server and user data, and retrieve data when necessary
  • Creates or revises user instructions, procedures, or manuals
  • Creates or updates technical documentation for network installations or changes to existing installations
  • Documents help desk requests and resolutions
  • Maintains logs of hardware changes and network activity
  • Monitors industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Provides support related to hardware, software and networking or connectivity issues
  • Researches hardware or software products to meet the needs of the company
  • Runs monthly network and telecommunication reports
  • Tests repaired items to ensure proper operation
  • Trains users in procedures related to network applications software or related systems
  • Evaluates system potential by testing compatibility of new programs with existing programs
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs
  • Places software into production by loading software into computer; entering necessary commands, and testing
  • Places hardware into production by establishing connections; entering necessary commands, and testing
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components
  • Prepares reference for users by writing operating instructions
  • Maintains historical records by documenting hardware and software changes and revisions
  • Maintains client confidence and protects operations by keeping information confidential
  • May mentor and provide cross training to level  I Network Engineers in the department
  • Observes established safe working and housekeeping procedures; promptly corrects hazardous situations
  • Follows all standard operating procedures, work instructions, and ISO requirements
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

Position Qualifications:
Experience, Licenses, Certifications

  • Normally requires a 4 year degree (BS in computer Science or equivalent), along with a minimum of  5 years maintaining/repairing terminal, workstation personal computer, installing and maintaining digital networks
  • Advanced skills and experience in software including (but not limited to) Microsoft Office, Windows Server and other Window’s OS, Microsoft SharePoint, Mail System Software, EFI Monarch Software, Crystal Reports and Backup Software is required
  • Advanced knowledge of Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, and Database Performance Tuning
  • Advanced knowledge of personal computers network devices, terminal server, bridges and network boards
  • Microsoft Certifications in Server and Networking is highly desirable
  • Experience with MIS software such as Monarch is highly desirable

Skills, Knowledge and Abilities

  • Higher level math proficiency
  • Highly proficient  using the internet,  Microsoft programs (Word, Excel, Outlook, PowerPoint), and management information systems (MIS)
  • Advance knowledge of Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning,
  • Highly Proficient in the use of office equipment: computer, MIS and various other software packages, 10- key adding machine, printers, copiers, facsimile machine, and telephone system
  • Knowledge of personal computers network devices, terminal server, bridges and network boards.
  • Working knowledge of Monarch modules
  • Sound printing knowledge
  • Exceptional interpersonal skills and a positive attitude
  • Possess technical knowledge of computers and software applications
  • Extreme accuracy and attention to detail
  • Effective time management skills
  • Excellent oral and written communication skills, both direct and diplomatic
  • Exceptional customer service, and interpersonal skills
  • Effective problem-solving and influencing skills
  • Strong organizational, self-motivation, and decision-making skills
  • Solid leadership and project management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently and collaboratively, as needed
  • Ability to work outside regular business hours to meet business need
  • Ability to develop strong relationships and work with all levels of employees

Key Competencies:

  • Performance leadership
  • Interpersonal influence
  • Service orientation
  • Integrity
  • Team relationships
  • Problem solving
  • Sourcing and sharing information or assistance

Essential Physical Functions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying
  • Writing
  • Bending
  • Stooping
  • Grasping
  • Standing
  • Twisting
  • Sitting
  • Lifting
  • Walking
  • Walking to various buildings on business campus
  • Filing documents
  • Using computers, telephones, mobile devices, printers, copiers, fax machine keyboard  and 10- key adding machine
  • Communicating with internal and external stakeholders
  • Operating a motor vehicle

Physical Requirements

  • Push, pull, lift or carry up to as much as 30 pounds occasionally
  • Must be able to sit for long periods of time

Visual/Audible Acuity Requirements

  • Must be able to read and distinguish small print
  • Must have depth perception and be able to distinguish basic colors
  • Must be able to distinguish normal sounds with some background noise
  • Must be able to speak clearly and make self understood while also understanding others using the English language

Work Environment

  • Generally works in an office setting
  • Occasionally works near moving equipment
  • Noise level in the manufacturing area is moderately loud
  • May be advised or required to utilize personal protective equipment including, but not limited to: ear protection, eye protection, lifting equipment

The company values flexibility and the willingness to take on new challenges.  As opportunities arise and work responsibilities change, your job description will be adjusted to meet the organization’s needs.
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Published on Tuesday, October 6, 2015 (updated 10/06/2015)