Network Engineer III

Job Title: Network Engineer III (2015)
Reports to: Executive Vice President         
FLSA Status: Non exempt
Position Summary:
The Network Engineer III level outlines the responsibilities for an advanced senior level Network Engineer position.  In addition to mastering the job responsibilities outlined for a Network Engineer II, the Network Engineer III manages network systems (LAN, WAN), desktop and server hardware, and software related to company functions.  The Network Engineer III level manages network maintenance to ensure networks operate correctly with minimal interruption. The Network Engineer III is responsible for installing and maintaining network communication equipment and software necessary for terminals, workstations, personal computers, and servers to effectively communicate over a computer network. The Network Engineer III demonstrates superior performance and the leadership skills required to lead fellow Network Engineers and assists the Department Head in reviewing and approving complex IT plans.  The Network Engineer III takes initiative to review and improve existing SOP’s, Work Instructions and Forms used in the IT process, while also staying abreast of new technologies that may improve efficiencies or introduce new capabilities.  The Network Engineer III is a Certified Server and Networking professional. Accountable for performing job responsibilities safely and with quality and on-time delivery services.  

Position Responsibilities:

  • Fulfills all job responsibilities as outlined in Network Engineer II at a high level of accuracy and minimum of rework
  • Publishes real-time online report of network usage, disk space availability, and server function – and reacts properly to the supplied data
  • Reviews Active Directory regularly (at least monthly) and keeps the user and computer data up-to-date
  • Manages LAN/WAN performance and publishes a real-time online report for reference
  • Manages wireless network for security, accessibility and performance
  • Manages comprehensive backup program with scheduled testing and online reporting
  • Is the primary contact for IT vendors, and meets regularly to stay abreast of new developments in the industry
  • Manages a comprehensive IT disaster Recovery plan, and tests at predetermined intervals with appropriate documentation of testing
  • Creates budget for Information Systems and manages expenditures throughout the year
  • Manages electronic mail server for performance, updates and space. This includes ancillary services for SPAM and security
  • Manages Desktop and Server inventory with online documentation including age, value, software installations and other relevant data
  • Manages software and licensing inventory with online documentation including locations, named licenses and reporting
  • Manages Spiceworks and other helpdesk databases for logging, ticket management and resources
  • Manages desktop printer inventory and multi-function copier inventory. This includes maintenance, click charges, training and break-fix
  • Manages the installs new hardware or software systems or components, ensuring integration with existing network systems
  • Manages external network connections, including TWTC data connectivity, voice connectivity and fiber connections between locations
  • Manages network security and reports any breaches or attempted breaches to senior management
  • Manages and keeps any IT-related user instructions, procedures, or manuals current
  • Manages logs of hardware changes and networking changes
  • Monitors industry websites or publications for information about patches, releases, viruses, or potential problem identification
  • Researches hardware and software products for all departments to meet the needs of the company
  • Manages user training in procedures related to network applications software or related systems
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Manages existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications; and working with the appropriate department head for the project
  • Responsible for client confidentiality by securing customer data and protecting operations by keeping information confidential
  • Mentors and provides cross training to level  I and II Network Engineers in the department
  • Consistently exceeds departmental goals and productivity standards
  • Observes established safe working and housekeeping procedures; promptly corrects hazardous situations
  • Follows all standard operating procedures, work instructions, and ISO requirements
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

Position Qualifications:
Experience, Licenses, Certifications

  • Normally requires a 4 year degree (BS in computer Science or equivalent), along with a minimum of 10 years managing a multiple server environment, maintaining/repairing terminal, workstation personal computer, installing and maintaining digital networks, which includes a minimum of 1 year of Graphic employment
  • Mastery skills and experience in software including (but not limited to) Microsoft Office, Microsoft SharePoint, Mail System Software, EFI Monarch Software, Crystal Reports and Backup Software is required
  • Mastery knowledge of Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, and Database Performance Tuning
  • Mastery knowledge of personal computers network devices, terminal server, bridges and network boards
  • Microsoft Certifications in Server and Networking is required
  • Experience with MIS software such as Monarch is required

Skills, Knowledge and Abilities

  • Proficient in the Monarch MIS, as well as any associated modules
  • Higher level math proficiency
  • Highly proficient  using the internet,  Microsoft programs (Word, Excel, Outlook, PowerPoint), and management information systems (MIS)
  • Highly Proficient in the use of office equipment: computer, MIS and various other software packages, 10- key adding machine, printers, copiers, facsimile machine, and telephone system
  • Working knowledge of Monarch modules
  • Sound printing knowledge
  • Exceptional interpersonal skills and a positive attitude
  • Possess technical knowledge of computers and software applications
  • Extreme accuracy and attention to detail
  • Effective time management skills
  • Excellent oral and written communication skills, both direct and diplomatic
  • Exceptional customer service, and interpersonal skills
  • Effective problem-solving and influencing skills
  • Strong organizational, self-motivation, and decision-making skills
  • Solid leadership and project management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently and collaboratively, as needed
  • Ability to work outside regular business hours to meet business need
  • Ability to develop strong relationships and work with all levels of employees

Key Competencies:

  • Performance leadership
  • Interpersonal influence
  • Service orientation
  • Integrity
  • Team relationships
  • Problem solving
  • Sourcing and sharing information or assistance

Essential Physical Functions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying
  • Writing
  • Bending
  • Stooping
  • Grasping
  • Standing
  • Twisting
  • Sitting
  • Lifting
  • Walking
  • Walking to various buildings on business campus
  • Filing documents         
  • Using computers, telephones, mobile devices, printers, copiers, fax machine keyboard  and 10- key adding machine
  • Communicating with internal and external stakeholders
  • Operating a motor vehicle
  • Physical Requirements    
  • Push, pull, lift or carry up to as much as 30 pounds occasionally
  • Must be able to sit for long periods of time

Visual/Audible Acuity Requirements

  • Must be able to read and distinguish small print
  • Must have depth perception and be able to distinguish basic colors
  • Must be able to distinguish normal sounds with some background noise
  • Must be able to speak clearly and make self understood while also understanding others using the English language

Work Environment

  • Generally works in an office setting
  • Occasionally works near moving equipment
  • Noise level in the manufacturing area is moderately loud
  • May be advised or required to utilize personal protective equipment including, but not limited to: ear protection, eye protection, lifting equipment

The company values flexibility and the willingness to take on new challenges.  As opportunities arise and work responsibilities change, your job description will be adjusted to meet the organization’s needs.
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Published on Tuesday, October 6, 2015 (updated 10/06/2015)