Warehouse and General Office Operations Manager

Job Title:                     Warehouse & General Office Operations Manager
Job Description #:                                                      Reports to:                  
Supervisor’s Title:      Director of Operations           Division:                    
Department:                Human Resources                   Work Hours:               8:00 - 5:00 pm
Work Days:                Monday - Friday                    Status:                         FT Regular Position
FLSA:                         Exempt Position                     Exemption Test:         Administrative


1.         Position Purpose

  • To strategically manage Warehouse, Transportation & General Office areas - including logistics & office management, inventory control, order processing, internal Customer Service, safety, and freight negotiations.


2.         Essential Functions & Principle Accountabilities

  • Develop, implement & enforce policies in alignment with corporate goals
  • Manage staffing, selection & retention function
  • Maintain effective vendor relationships
  • Act as positive role model
  • Supervisory function
  • Manage Shipping software systems
  • Make shipping supply decisions based upon quality and cost factors
  • Responsible for inventory control
  • Negotiate freight rates
  • Manage annual physical inventory
  • Manage program to accurately process & ship orders each day
  • Ensure carry-over is limited each day
  • Respond to customer concerns as required
  • Train internal customers in warehouse operations
  • Manage program to ensure inventory is correctly put away each day
  • Keep up to date on industry trends & evaluate their potential in our operations
  • Manage special projects as assigned
  • Work to limit product damage, product theft or product loss
  • Ensure accurate weekly cycle counting
  • Participate in meetings as required
  • Participate in annual budgeting process
  • Dependability


3.         Additional Responsibilities

  • Take responsibility for the safety of self and others at all times
  • Take responsibility to eliminate accidents, injuries & hazards at all times
  • Observe & act in accordance with all applicable laws & regulations & company policies
  • Other duties/projects as assigned


4.         Knowledge/Skills/Abilities

  • Ability to read, interpret & analyze documents
  • Knowledge of the transportation industry
  • Ability & skill to relate effectively to work associates - good people skills
  • Knowledge of PC - Microsoft Word, Excel, Access, Outlook, Internet
  • Good problem solving skills
  • Knowledge of HR laws & regulations
  • Reasoning Ability - Ability to apply commonsense understanding to carry out detailed and involved written or oral instructions.  Ability to deal with problems involving many concrete variables in standardized and un-standardized situations
  • Ability to conduct research
  • Training skills
  • Ability to write routine & complex reports
  • Effective verbal & written communication skills
  • Public speaking skills
  • Ability & skill to relate to all types of people & levels in organization
  • Ability to define problems, collect data, establish facts & draw valid conclusions
  • Ability to learn multiple software programs & how they tie together with one another
  • Good organizational skills
  • Good math skills & basic accounting knowledge
  • Ability to work overtime when needed
  • Ability to manage multiple tasks/projects at the same time


5.         Education/Training/Experience

  • High School Diploma or equivalent experience
  • Advanced education preferred
  • Five years plus distribution experience
  • Supervisory experience
  • Proficiency at using material handling equipment
  • Detailed experience in metering small parcels
  • Experience negotiating with transportation carriers 


6.         Personality Characteristics

  • Flexible
  • People oriented
  • Team player
  • Self-motivated
  • Detail oriented
  • Positive & upbeat manner
  • Deadline oriented
  • Professional demeanor
  • Discrete
  • Diplomatic
  • Willing to take initiative
  • Customer focused
  • High expectation level


7.         Physical Demands

The physical movements or activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting
  • Lift and/or moving materials up to 35 lbs
  • Carrying up to 35 lbs
  • Visual acuity
  • Reaching with hands and arms
  • Talking
  • Hearing
  • Use hands to finger, handle or feel objects, tools or controls
  • Repetitive motions
  • Bending
  • Crawling
  • Crouching
  • Climbing a ladder

8.         Supervisory Responsibilities

  • Warehouse Operations Supervisor
  • General Office Lead/Supervisor


Note:  This description is based on management’s assessment of the requirements and functions of this job as of the date this description was prepared.  It is a general guideline for managers and associates but it does not purport to be an exhaustive list of all of the elements of the job.  Management reserves the right on a temporary or indefinite basis to meet production, scheduling or staffing needs through the assignment or re-assignment of job duties or any other appropriate means.


Written by:                                         Date Written:              08-12-04
Revised by:                                         Date Revised:              06-05-06


Published on Monday, April 22, 2013 (updated 05/31/2014)