Mail Service Coordinator

POSITION SUMMARY:  To coordinate the distribution of mailed products from “The Company."  The position is responsible for keeping current on postal regulations and rates. Must be able to work closely with the company sales people, estimators, customer service representatives and bindery operators on all mailing, ink jetting and postal regulation issues.  Maintain a good working relationship with representatives of the post office.  “The Company” expects that the Mail Service Coordinator will act all times to assure the highest level of professionalism and personal performance possible and will work enthusiastically to meet or exceed all performance goals set by “The Company."


  • Use postal software to:
  • Pre-flight customer supplied mailing files
  • Calculate the dollar amount of the postage
  • CASS certify, add USPS data (zip 4, DPBC, etc.)
  • Create bag tags and postal forms
  • Prepare file to be output as an ink jet file or label file
  • Operate the label printer
  • Trouble shoot problem files
  • Manage the production flow of product mailings with the bindery department
  • Work with customers to improve their mailing.
  • Offer cost saving alternatives
  • Prepare first class and foreign mailings
  • Assist with the UPS and Federal Express distribution systems
  • Assist with the operation of the Cheshire Labeler
  • Create spreadsheets for customer postage accounts.
  • Communicate monthly balances.
  • Attend conferences and seminars pertaining to all classes of mailing
  • Assist in the fulfillment center
  • Assist the company in developing a pool shipping system to BMC’s and SCF’s
  • Train employees on postal issues
  • Present a professional customer oriented image in all business related contacts
  • Inventory and stock all necessary supplies
  • Document all communications with customers regarding changes to job requirements
  • Demonstrate a willingness to accept direction from superiors and peers to improve quality and work performance
  • Follow all company rules, procedures and safety policies
  • Perform other duties as assigned by manager.


  • Experience on the job to perform satisfactorily: 6 Months
  • Experience with PC’s and Microsoft Office software products
  • Past experience with mailing software or equivalent
  • Good customer service and communication skills
  • Ability to lift 30 lbs.


  • High School Education
  • Experience with PC’s and Microsoft Office software products
  • A minimum of four years of work experience in the printing industry
  • A minimum of two years of mailing experience

Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification.It is not a comprehensive inventory of duties and/or responsibilities.

Published on Monday, August 4, 2008 (updated 05/28/2014)

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