In partnership with Falch, Riley will play a key role in aligning the company to its long-term strategy of operational excellence. “As LasX continues to grow globally, my experience both nationally and internationally will be an asset. My 30 years of experience in direct customer connections will help us improve our customer experience in both machine manufacturing and contract services,” said Riley. A major focus for Riley will be creating continuous improvement opportunities to ensure the company’s growth is well managed and in step with organizational goals.
The decision to bring Riley on board illustrates Falch’s commitment to building a strong company culture at LasX. “Our primary focus is the customer and our employees, so it is crucial that Mike and I provide the leadership and guidance necessary to ensure our company is moving in the right direction. LasX will be known as a company that delivers an exceptional customer experience, operating as one team to deliver results.”